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Return Policy

45-Day Return/Refund/Exchange Policy
      
If for any reason you are not satisfied, you may return any item in its original condition within 45 days of the date of shipment for a 100% refund on return or exchange. The customer only pays return shipping fees. If you have questions about our return procedure, please do not hesitate to contact us at service@kissingsolitairediamonds.com


Cancelled Orders & Returns

To return your purchase to Kissing Solitaire diamonds, call 091-9999564647 or contact at service@kissingsolitairediamonds.com to receive a Return Authorisation Code as well as detailed instructions for returning your order. 

Important considerations:

  • Return all the original packaging. You may be liable for the replacement cost of the packaging and collateral material.
  • Your Commercial Invoice will be provided to you in draft form by one of our Diamond and Jewellery Consultants. Please complete and make three copies to expedite processing of your shipment with an international carrier.( for International Orders )
  • Address your package. You will receive the address of a special destination for returns. For security reasons, do not write Kissing Solitaire diamonds anywhere on the outside of the box.
  • Call before returning items. Any unauthorised, improperly packaged, or non-insured packages will be returned to sender. Items that have been damaged in any way cannot be accepted for return.


Once we receive your returned item and it is accepted, your refund or new item will be processed in just a few days. Upon receiving your return, the item will be reviewed by our Quality Assurance department. Please note that items showing signs of wear, altered, resized (by a jeweller other than us), or damaged in any way cannot be accepted for return. Returns with no Kissing Solitaire diamonds Authorisation return code, and packages that are improperly packaged or uninsured will be refused.


Note: Kissing Solitaire Diamonds will not be responsible for loss or damage of return shipments. We cannot be held liable for any loss you may suffer as a result of late delivery or cancellation of your order.


Check Your Return Status:

Please provide tracking No. for your return.

Please also note that once your item has shipped, your order cancellation will take effect after :

  1. it is returned to Kissing Solitaire diamonds, and
  2. our Quality Assurance analyses your diamond and Jewellery and verifies that it is in its original condition.

Natural Sparkling Diamonds

A2/82,Janakpuri
Delhi-110058
Phone No: +91-9999564647
Email: service@kissingsolitairediamonds.com or Call at +91-9810747815